Privacy Policy

Introduction

Oakhaven ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our financial education programs in Bangkok, Thailand.

By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

For questions about this Privacy Policy or our data practices, please contact us at [email protected]

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for or inquire about our programs
• Submit a contact form on our website
• Communicate with us via email or phone
• Participate in our educational programs

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Demographic information relevant to program suitability
• Financial information you choose to share during program discussions (we do not require sensitive financial account details)
• Payment information for program enrollment (processed securely through our payment providers)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and device identifiers
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system information

We collect this information through cookies and similar technologies. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• Program Delivery: To provide our financial education programs, communicate with participants, and support learning objectives
• Communication: To respond to inquiries, send program updates, and provide customer support
• Program Improvement: To understand participant needs and improve our educational offerings
• Administrative Purposes: To manage enrollments, process payments, and maintain records
• Website Analytics: To understand how visitors use our website and improve user experience
• Legal Compliance: To comply with applicable laws and regulations in Thailand
• Marketing: With your consent, to send information about our programs and services (you may opt out at any time)

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given us explicit consent to process your information for specific purposes
• Contract Performance: When processing is necessary to fulfill our contract with you (program delivery)
• Legitimate Interest: When we have a legitimate business interest, such as improving our services, that does not override your rights
• Legal Obligation: When we must process information to comply with Thai law

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (who have their own privacy policies)
• Email service providers
• Website hosting providers
• Analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities in Thailand, such as to comply with a court order or legal process.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Thai law. Specifically:

• Program participant information is retained for 7 years after program completion for record-keeping purposes
• Marketing communication preferences are retained until you opt out
• Website analytics data is typically retained for 26 months
• Financial transaction records are retained as required by Thai accounting regulations

When information is no longer needed, we securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage with access controls and authentication
• Regular security assessments and updates
• Staff training on data protection practices
• Confidentiality agreements with service providers

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Your Rights

Under Thai data protection law (Personal Data Protection Act, PDPA), you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether we hold your personal information and obtain a copy
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your information in certain circumstances
• Right to Data Portability: You may request your information in a structured, commonly used format
• Right to Object: You may object to processing of your information for direct marketing or other purposes
• Right to Restrict Processing: You may request limitation of how we use your information
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
• Right to Lodge a Complaint: You may file a complaint with the Personal Data Protection Committee in Thailand

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by Thai law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and analyze usage patterns. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our programs and services are designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will take steps to delete it promptly.

International Data Transfers

Your information is primarily stored and processed in Thailand. If we transfer information outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with: